VG/VG. 12th printing. 306 pp. DJ lightly rubbed with shallow edge curling, creasing. Spine cocked, tight. Interior bright, clean. No marks. Good reading/reference copy.

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Bibliographic Details

Title: Service Breakthroughs: Changing the Rules of the Game
Publisher: The Free Press, Old Tappan, New Jersey, U.S.A.
Publication Date: 1990
Language: English
ISBN 10: 0029146755
ISBN 13: 9780029146750
Binding: Hardcover
Condition: Very Good
Dust Jacket Condition: Very Good

About this title

Synopsis

Discusses the ways in which companies in the service sector differ from the competitors in customer relations, providing their services, management, and personnel

About the Author

James L. Heskett teaches at the Harvard Business School.

"About this title" may belong to another edition of this title.

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Books to Die For
TX, U.S.A.

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We accept checks and money orders only. Credit cards accepted through ABE-Commerce. Returns accepted within 14 days of sale. Refunds of postage only if book has been improperly described. Media mail shipping $3.95 for first book. Priority mail starts at $11.50 within US.Overseas buyers should expect a minimum shipping charge of $25.00. No returns on print-on-demand photo copies. Contact information: Owner: Linda F. Laugen. Business address, email, phone number: 40 Gannet Hollow Place, The Woodla...

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