The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Language: English
Published by Toister Performance Solutions, 2017
- Softcover
- Used
Seller: WorldofBooks, Goring-By-Sea, WS, United KingdomWorldofBooks
AbeBooks seller since March 16, 2007
Condition: Used - Very good
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The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
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- Title
- The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
- Author
- Toister, Jeff
- Publisher
- Toister Performance Solutions
- Publication year
- 2017
- Condition
- Very Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0692842004
- ISBN 13
- 9780692842003
- Item weight
- 259 grams
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.
In short, imagine a workplace culture where employees were absolutely obsessed with customer service.
The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you’re just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You’ll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.
Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service.
Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction.
Praise for The Service Culture Handbook:
"The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent." —Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles
"Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works." —Brad Cleveland, founding partner and former CEO, International Customer Management Institute
"Synopsis" may belong to another edition of this title.
About the Author
Today, he guides organizations that want to build and grow a customer-focused culture.
Jeff is the best selling author of four books, including The Service Culture Handbook. Over three million people have taken one of his LinkedIn Learning training courses and he is ranked as one of the top customer service professionals in the world by Global Gurus.
"About the title" may belong to another edition of this title.
WorldofBooks
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