Service Design: From Insight to Implementation
Polaine, Andy; LÃ vlie, Lavrans; Reason, Ben
Language: English
Published by Rosenfeld Media, 2013
- Softcover
- Used
Seller: ThriftBooks-Reno, Reno, NV, U.S.A.ThriftBooks-Reno
AbeBooks seller since May 25, 2012
Condition: Used - Very good
US$ 6.49
Quantity: 1 available
Add to basketItem description from seller
May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
Seller Inventory # G1933820330I4N00
- Title
- Service Design: From Insight to Implementation
- Author
- Polaine, Andy; LÃ vlie, Lavrans; Reason, Ben
- Publisher
- Rosenfeld Media
- Publication year
- 2013
- Condition
- Very Good
- Dust jacket
- No Jacket
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1933820330
- ISBN 13
- 9781933820330
- Item weight
- 0.95 pounds
"An easy-to-read introduction to service design, with great examples from one of the world's leading service design agencies. A 'must read' for anyone who wants to become familiar with service design in theory, methods, and practice!" —Prof. Birgit Mager, President, Service Design Network gGmbH
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
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Thrift Books Global LLC
18300 Cascade Ave S, Ste 150
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