This is Service Design Thinking: Basics, Tools, Cases
Schneider, Jakob,Stickdorn, Marc
ISBN 10: 1118156307 ISBN 13: 9781118156308
Published by Wiley, 2012
Used
Paperback
From
HPB-Red, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
AbeBooks Seller since March 11, 2019
This specific item is no longer available.
About this Item
Description:
Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_409069600
Synopsis:
How to design and market services to create outstanding customer experiences
Service design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. If you have two coffee shops right next to each other, and each sell the exact same coffee at the exact same price, service design is what makes you walk into one and not the other. Maybe one plays music and the other doesn't. Maybe one takes credit cards and the other is cash only. Maybe you like the layout of one over the other, or one has more comfortable seating. Maybe the staff at one is friendlier, or draws fun shapes on the top of their lattes. All of these nuances relate to service design.
This Is Service Design Thinking combines the knowledge of twenty-three international authors and even more online contributors from the global service design community and is divided into three sections:
- Basics: outlines service design thinking along five basic principles
- Tools: describing a variety of tools and methods used in Service Design Thinking
- Cases: vivid examples for the introduced fundamentals with real-life case studies from 5 companies that did inspiring projects within the field of Service Design
At the end, a one-page "Customer Journey Canvas" is included, which can be used to quickly sketch any service on a single sheet of paper―capturing different stakeholder concerns: e.g. customers, front-line staff and management.
About the Author: Marc Stickdorn (Austria; http://thisisservicedesignthinking.com; www.destinable.com) is co-founder of Destinable, a consultancy specializing in service design for tourism, and lectures around the world at business and design schools. He is a professor at the Management Center Innsbruck in Austria, where he lectures on service design and service innovation. His main areas of interest are service design and strategic marketing management particularly in a tourism context.
Jakob Schneider (Germany) is a graphic designer based in Germany.
"About this title" may belong to another edition of this title.
Bibliographic Details
Title: This is Service Design Thinking: Basics, ...
Publisher: Wiley
Publication Date: 2012
Binding: Paperback
Condition: Good
Top Search Results from the AbeBooks Marketplace
Seller Image
This is Service Design Thinking: Basics, Tools, Cases
Seller: Goodwill Books, Hillsboro, OR, U.S.A.
Seller rating 5 out of 5 stars
Condition: acceptable. Fairly worn, but readable and intact. If applicable: Dust jacket, disc or access code may not be included. Seller Inventory # 3IITB90007P6_ns
Quantity: 1 available
Stock Image
This is Service Design Thinking: Basics, Tools, Cases
Seller: KuleliBooks, Phoenix, AZ, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. The book may have minor cosmetic wear (i.e. creased spine/cover, scratches, curled corners, folded pages, minor sunburn, minor water damage, minor bent). The book may have some highlights/notes/underlined pages - Accessories such as CD, codes, toys, may not be included - Safe and Secure Mailer - No Hassle Return. Seller Inventory # 521YH0000VPA
Quantity: 1 available
Seller Image
This is Service Design Thinking: Basics, Tools, Cases
Seller: Once Upon A Time, Corozal, PR, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: Very Good. Dust Jacket Condition: no dustcover as issued. Lightly used cover, text and pages clean and unmarked, slight cover wearI ship Worldwide from Puerto Rico, USA.Listing Includes Books Image . Please email me if you need to see more pictures! The orders are processed promptly, carefully packaged and shipped within 1 day of purchase. PLEASE NOTE! if you need the book quickly, please Purchase Priority Shipping. Media will not show updates in mail confirmation till reaches continental U.S. Seller Inventory # 031190
Quantity: 1 available
Stock Image
This is Service Design Thinking: Basics, Tools, Cases
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00093148998
Quantity: 1 available
Stock Image
This is Service Design Thinking: Basics, Tools, Cases
Seller: HPB-Red, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_417824491
Quantity: 1 available
Stock Image
This Is Service Design Thinking : Basics, Tools, Cases
Published by
Wiley & Sons, Incorporated, John, 2012
ISBN 10: 1118156307
ISBN 13: 9781118156308
Used
Softcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 5513713-75
Quantity: 1 available
Stock Image
This is Service Design Thinking: Basics, Tools, Cases
Seller: Textbooks_Source, Columbia, MO, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. 1st Edition. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes). Seller Inventory # 001285940U
Quantity: 1 available
Stock Image
This is Service Design Thinking: Basics, Tools, Cases
Seller: Budget Books, Pasadena, CA, U.S.A.
Seller rating 5 out of 5 stars
Soft cover. Condition: Fine. Pages are clean and unmarked. Binding it tight. Cover shows very slight edge wear. Seller Inventory # 5244
Quantity: 1 available
Seller Image
This Is Service Design Thinking : Basics, Tools, Cases
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: good. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers. Seller Inventory # 12819731-5
Quantity: 1 available
Stock Image
This Is Service Design Thinking
Seller: medimops, Berlin, Germany
Seller rating 5 out of 5 stars
Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Seller Inventory # M01118156307-G
Quantity: 1 available