This is Service Design Thinking.: Basics - Tools - Cases

Marc Stickdorn and Jakob Schneider and Kate Andrews and Beatriz Belmonte and Ralf Beuker and Fergus Bisset and Kate Blackmon and Johan Blomkvist and Simon Clatworthy and Lauren Currie and Sarah Drummond and Jamin Hegeman and Stefan Holmlid and Luke Kelly and Lucy Kimbell and Satu Miettinen and Asier P?rez and Bas Raijmakers and Jakob Schneider and Fabian Segelstr?m

ISBN 10: 906369279X / ISBN 13: 9789063692797

Published by Bis Publishers, 2014

About this Item

Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Damaged book. Slightly damaged in some way typically, a grazed corner or torn cover.

Seller Inventory # CHL10878729

Bibliographic Details

• Title: This is Service Design Thinking.: Basics - Tools - Cases
• Publisher: Bis Publishers
• Publication Date: 2014
• Language: English
• ISBN 10: 906369279X
• ISBN 13: 9789063692797
• Binding: Paperback
• Condition: Used; Good

About this title

Synopsis

This-is-Service-Design-Thinking

From the Back Cover

This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: This is service design thinking.

A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals. Besides an introduction to service design thinking through five basic principles, a selection of individual perspectives demonstrate the similarities and differences between various disciplines involved in the design of services. Additionally, the book outlines an iterative design process and showcases 25 adaptable service design tools, exemplifying the practice of service design with five international case studies. The book concludes with an insight into the current state of service design research and sets service design thinking in a philosophical context.