Service Design and Service Thinking in Healthcare and Hospital Management: Theory, Concepts, Practice.
Language: English
Published by Springer International Publishing, 2019
- Hardcover
- Used
Seller: Steven Wolfe Books, Newton Centre, MA, U.S.A.Steven Wolfe Books
AbeBooks seller since May 24, 2001
Condition: Used - Near fine
US$ 40.00
Quantity: 1 available
Add to basketItem description from seller
near fine hardcover with printed covers, fold mark on page 6 but book appears unused. PFANNSTIEL, MARIO A. / RASCHE, CHRISTOPHE, ed. . Service Design and Service Thinking in Healthcare and Hospital Management: Theory, Concepts, Practice. Springer International Publishing, 2019, xvii, 535pp., . This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience. ISBN 9783030007485 33.00.…
Seller Inventory # 100047
Bibliographic details
- Title
- Service Design and Service Thinking in Healthcare and Hospital Management: Theory, Concepts, Practice.
- Author
- Pfannstiel, Mario A. / Rasche, Christophe
- Publisher
- Springer International Publishing
- Publication year
- 2019
- Condition
- Near Fine
- Binding
- hardcover
- Language
- English
- Item weight
- 33 ounces
- Seller catalogs
- Decision-Management-Organization
Steven Wolfe Books
Newton Centre, MA, U.S.A.
AbeBooks seller since May 24, 2001
Shipping rates within U.S.A.
| Item | 6 to 21 business days | 4 to 7 business days |
|---|---|---|
| First item | US$ 4.99 | US$ 9.45 |
Payment methods
Specialty
Specializing in German books and german-language cd-roms, French books in philosophy and history, and English-language scholarly books (especially in philosophy, political theory, and history).Seller's business information
Steven Wolfe Books
MA, U.S.A.
Terms of sale
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Shipping terms
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