The Service Edge: 101 Companies That Profit from Customer Care

Zemke, Ron, and Schaaf, Dick, and Schaap, Dick

ISBN 10: 0452264936 / ISBN 13: 9780452264939

Published by Plume Books, New York, NY, 1990

About this Item

Trade paperback (US). Glued binding. 608 p. Audience: General/trade. No previous owner's name. Clean, tight pages. No bent corners. No remainder mark. eb 114.

Seller Inventory # Alibris.0058372

Bibliographic Details

• Title: The Service Edge: 101 Companies That Profit from Customer Care
• Publisher: Plume Books, New York, NY
• Publication Date: 1990
• Language: English
• ISBN 10: 0452264936
• ISBN 13: 9780452264939
• Binding: Trade paperback
• Condition: Fine.

About this title

Synopsis

Ron Zemke is one of today's most sought-after maangement consultants, The Service Edge is required reading for every executive and manager interested in reaping the benefits of customer care--and in getting one-up on the competition.

From Library Journal

Management consultant Zemke and journalist Schaaf have produced a unique list of the best service organizations in the country. Before describing their choices, they elaborate upon the fundamental principles underlying distinctive service. They then present their selections for the "Service 101" in categories by industry, ranging from travel, hotels, and health care to manufacturing, entertainment, and public service. While national and regional companies, as well as local governments, are represented, educational organizations are omitted. The profiles of the service leaders included are readable and informative. This interesting book is recommended for public and business libraries.
- Leonard Grundt, Nassau Community Coll. Lib., Garden City,
Copyright 1989 Reed Business Information, Inc.