The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

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Bibliographic Details

Title: The Service Edge: 101 Companies That Profit from Customer Care
Publisher: Dutton Adult (edition )
Publication Date: 1989
Language: English
ISBN 10: 0453006477
ISBN 13: 9780453006477
Binding: Hardcover
Condition: Fair

About this title

Synopsis

Outlines how businesses can build a service ethos into their corporate culture, detailing how America's top service companies create, manage, and maintain their edge

Reviews

Management consultant Zemke and journalist Schaaf have produced a unique list of the best service organizations in the country. Before describing their choices, they elaborate upon the fundamental principles underlying distinctive service. They then present their selections for the "Service 101" in categories by industry, ranging from travel, hotels, and health care to manufacturing, entertainment, and public service. While national and regional companies, as well as local governments, are represented, educational organizations are omitted. The profiles of the service leaders included are readable and informative. This interesting book is recommended for public and business libraries.
- Leonard Grundt, Nassau Community Coll. Lib., Garden City,
Copyright 1989 Reed Business Information, Inc.

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AZ Texts LLC
228 Park Ave S Suite 38827, New York, NY, 10003, U.S.A.

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