Service Innovation: Organizational Responses to Technological Opportunities & Market Imperatives

Joe Tidd et Frank Montgomery Hull

ISBN 10: 1860943675 / ISBN 13: 9781860943676

Published by Imperial College Press, 2003

About this Item

Ancien livre de bibliothèque. Légères traces d'usure sur la couverture. Edition 2003. Tome 9. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Very good. Former library book. Slight signs of wear on the cover. Edition 2003. Volume 9. Ammareal gives back up to 15% of this item's net price to charity organizations.

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Bibliographic Details

• Title: Service Innovation: Organizational Responses to Technological Opportunities & Market Imperatives
• Publisher: Imperial College Press
• Publication Date: 2003
• Language: English
• ISBN 10: 1860943675
• ISBN 13: 9781860943676
• Binding: Hardcover
• Condition: Très bon

About this title

Synopsis

In the most advanced service economies, services create up to three-quarters of the wealth and 85% of employment, and yet we know relatively little about managing innovation in this sector. The critical role of services, in the broadest sense, has long been recognized, but is still not well understood. Most research and management prescriptions have been based on the experience of manufacturing and high technology sectors. There is a clear need to distinguish which, if any, of what we know about managing innovation in manufacturing is applicable to services, what must be adapted, and what is distinct and different. Such is the goal of this book.This unique collection brings together the latest academic research and management practice on innovation in services, and identifies a range of successful organizational responses to current technological opportunities and market imperatives. The contributors include leading researchers, consultants and practitioners in the field, who provide rigorous yet practical insights into managing and organizing innovation in services. Two themes help to integrate the contributions in this book: - That generic good practices exist in the management and organization of innovation in services, which the authors seek to identify, but that these must be adapted to different contexts, specifically the scale and complexity of the tasks, the degree of customization of the offerings, and the uncertainty of the environment.- That innovation in services is much more than the application of information technology (IT). In fact, the disappointing returns to IT investments in services have resulted in a widespread debate about the causes and potential solutions -- the so-called "productivity paradox" in services. Instead here the authors adopt a broader notion of innovation, including technological, organizational and market change. The key is to match the configuration of organization and technology to the specific market environment.

Review

"? this book makes a worthwhile contribution to the academic literature as well as catering to the needs of business professionals.?