Service Integration and Management Foundation Body of Knowledge
Language: English
Published by van Haren Publishing, 2017
- Hardcover
- Used
Seller: AwesomeBooks, Wallingford, United KingdomAwesomeBooks
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Condition: Used - Very good
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Service Integration and Management Foundation Body of Knowledge This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .
Seller Inventory # 7719-9789401801027
- Title
- Service Integration and Management Foundation Body of Knowledge
- Author
- Van Haren Publishing
- Publisher
- van Haren Publishing
- Publication year
- 2017
- Condition
- Very Good
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 9401801029
- ISBN 13
- 9789401801027
Service integration and management (SIAM) is a management methodology that can be applied in an environment that includes services sourced from a number of service providers.
SIAM supports cross-functional, cross-process, and cross-provider integration. It creates an environment where all parties:
• Know their role, responsibilities and context in the ecosystem
• Are empowered to deliver
• Are held accountable for the outcomes they are required to deliver.
SIAM introduces the concept of a service integrator, which is a single, logical entity held accountable for the end to end delivery of services and the business value that the customer receives.
The second part of the book contains the SIAM Process Guides. This is a (not exhaustive) list of processes that support SIAM. Its aim is to identify SIAM considerations for common processes used in a SIAM environment, not to describe each process in detail. This is based on a standard process description document that includes:
• The purpose and objectives of the process
• The trigger for starting the process
• Process activities or steps
• Roles and responsibilities, including a RACI model
• Metrics for the process, including service levels, targets, and key performance indicators
• Process inputs and outputs
• Escalation paths
• Associated toolsets
• Data and information requirements
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AwesomeBooks
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