UP Your Service!

Kaufman, Ron

ISBN 10: 981042132X / ISBN 13: 9789810421328

Published by Ron Kaufman Pte Ltd, 2000

About this Item

New Copy. Customer Service Guaranteed.

Seller Inventory # 32O92_24_981042132X

Bibliographic Details

• Title: UP Your Service!
• Publisher: Ron Kaufman Pte Ltd
• Publication Date: 2000
• Language: English
• ISBN 10: 981042132X
• ISBN 13: 9789810421328
• Binding: Paperback
• Edition: 2nd Edition
• Condition: new

About this title

Synopsis

Whats going UP?

Quality service, excellent service, world-class, tip-top, red-carpet service. Impeccable, unbelievable, spectacular service.

Everyone is talking about SERVICE. Heres why!

Delighted customers are more loyal, come more often, spend more money and tell their friends about you.

That means more pleasure and more profits for you.

Angry customers leave in a hurry, cancel orders, upset your staff and tell negative stories about you.

The benefits of your service going UP are clear. But how do you make it happen?

This fun-to-read, easy-to-use book shows you clearly what to do, plus how to do it and why: proven strategies and practical action steps to successfully UP Your Service!

Packed with practical examples, high-value learning and hundreds of new ideas to help you:

* Build a mindset and a toolset to bring your service UP!
* Develop a service culture that sizzles and succeeds
* Apply proven techniques to get closer to your customers
* Polish your perception points to create positive impressions
* Leverage customer value dimensions for long-term profits
* Achieve surprising and unbelievable! service standards
* Increase customer loyalty with effective service recovery
* Discover the hidden power in service guarantees
* Enjoy the results and winning reputation you deserve

About the Author

Ron Kaufman is an internationally acclaimed innovator and motivator for partnerships and quality service. He helps organizations around the world achieve superior service, increase customer loyalty, create strong partner-ships and build winning teams.

Ron delivers high-energy keynote speeches, interactive workshops, team-building programs and culture-building special events. His many repeat clients include multi-national companies, government agencies and industry associations in high technology, financial, professional and medical services, manufacturing, retailing, entertainment, hospitality, transportation, tourism and public recreation.

Ron writes the free monthly newsletter, "The Best of Active Learning!"