IT Service Management Based on ITIL: A Pocket Guide: null
Language: English
Published by Van Haren Publishing BV, 2007
Series: Book 3 of 11 - Best practice
- Softcover
- Used
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
AbeBooks seller since December 20, 2007
Condition: Used - Very good
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This Pocket Guide is a concise summary of ITIL(r) V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement.
Seller Inventory # 00105082564
- Title
- IT Service Management Based on ITIL: A Pocket Guide: null
- Author
- Jan Van Bon
- Publisher
- Van Haren Publishing BV
- Publication year
- 2007
- Condition
- Very Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 9087531028
- ISBN 13
- 9789087531027
- Series
- Book 3 of 11: Best practice
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World of Books (was SecondSale)
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