Service Management for Competitive Advantage (MCGRAW HILL SERIES IN MANAGEMENT)

Fitzsimmons, James A.; Fitzsimmons, Mona J.

ISBN 10: 0070212171 / ISBN 13: 9780070212176

Published by McGraw-Hill College (edition ), 1993

About this Item

The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

Seller Inventory # 0070212171-7-1

Bibliographic Details

• Title: Service Management for Competitive Advantage (MCGRAW HILL SERIES IN MANAGEMENT)
• Publisher: McGraw-Hill College (edition )
• Publication Date: 1993
• Language: English
• ISBN 10: 0070212171
• ISBN 13: 9780070212176
• Binding: Hardcover
• Condition: Fair

About this title

Synopsis

This new book on service management sets the paradigm service management for the 1990's. An undergraduate text, it is distinguished by its unique focus on service management for competitive advantage and by its integration of the author's first-hand experience and research with numerous service firms. Jargon-free, it treats issues rigorously, contains the most recent data, and is soundly based on the most current scholarly thinking available in the service literature. Quantitative material is separated from conceptual material in the chapter supplements and final section of the text, but statistics is a prerequisite. It emphasises that success in a world-wide market is tied inextricably to quality, innovation, and growth and expansion. Its highly readable presentation is designed to appeal even to students with little business experience, and includes all real-world examples, quality end-of-chapter cases, exercises, and fully-worked examples.