IT Service Management: A Guide for ITILŪ V3 Foundation Exam Candidates
Ernest Brewster,Richard Griffiths,Aidan Lawes,John Sansbury
ISBN 10: 1906124191 ISBN 13: 9781906124199
Published by British Computer Society 21/12/2009, 2009
Used
Paperback
From
Bahamut Media, Reading, United Kingdom
Seller rating 5 out of 5 stars
AbeBooks Seller since August 15, 2012
This book is no longer available. AbeBooks has millions of books. Please enter search terms below to find similar copies.
About this Item
Description:
Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9781906124199
Synopsis:
ITIL and IT Service Management have been practised successfully around the world for more than 20 years. ITIL is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. It was developed following the recognition that organizations were becoming increasingly dependent on IT to satisfy their corporate aims and meet their business needs. Such dependence leads to an increased requirement for reliable,high-quality IT services. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management.
About the Author: Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ISEB examiner. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a Senior ITIL Examiner.
"About this title" may belong to another edition of this title.
Bibliographic Details
Title: IT Service Management: A Guide for ITILŪ V3 ...
Publisher: British Computer Society 21/12/2009
Publication Date: 2009
Binding: Paperback
Condition: Very Good
AbeBooks offers millions of new, used, rare and out-of-print books, as well as cheap textbooks from thousands of booksellers around the world. Shopping on AbeBooks is easy, safe and 100% secure - search for your book, purchase a copy via our secure checkout and the bookseller ships it straight to you.
Search thousands of booksellers selling millions of new & used books
New & Used Books
New and used copies of new releases, best sellers and award winners. Save money with our huge selection.
Rare & Out of Print Books
From scarce first editions to sought-after signatures, find an array of rare, valuable and highly collectible books.
