IT Service Management: A Guide for ITIL Foundation Exam Candidates

Ernest Brewster and Richard Griffiths and Aidan Lawes and John Sansbury

ISBN 10: 1906124930 / ISBN 13: 9781906124939

Published by British Computer Society, 2012

About this Item

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Bibliographic Details

• Title: IT Service Management: A Guide for ITIL Foundation Exam Candidates
• Publisher: British Computer Society
• Publication Date: 2012
• Language: English
• ISBN 10: 1906124930
• ISBN 13: 9781906124939
• Binding: Paperback
• Edition: 2nd Edition
• Condition: Used; Very Good

About this title

Synopsis

ITILŪ and IT service management have been practised successfully around the world for more than 20 years. ITILŪ is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITILŪ. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITILŪ licensed product.

About the Author

Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.