IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide - Second edition (Best Practice)

Van Der Haven, Dolf

ISBN 10: 9401807019 / ISBN 13: 9789401807012

Published by Van Haren Publishing, 2020

About this Item

Seller Inventory # U9789401807012

Bibliographic Details

• Title: IT Service Management: ISO/IEC 20000-1:2018 - Introduction and Implementation Guide - Second edition (Best Practice)
• Publisher: Van Haren Publishing
• Publication Date: 2020
• Language: English
• ISBN 10: 9401807019
• ISBN 13: 9789401807012
• Binding: Soft cover
• Edition: 1784118309.
• Condition: Very Good
• Dust Jacket Condition: 48127913
• Signed: 7/15/2026 12:25:09 PM
• Seller catalogs:
  • 1
  • U
  • 9789401807012

About this title

Synopsis

The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

About the Author

Van Haren Publishing (VHP) publishes about best practices and standards in the field of IT & IT Management, Enterprise Architecture, Business Management and Project Management. We publish worldwide using our widespread international network of distribution partners