A pocket-sized reference book for anyone going for qualifications, or working in, IT service management. Complementing the complete "IT Infrastructure Library" (ITIL), it hammers home the message that IT services exist solely to support the business and its efficient and effective operation.

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John's Books - finding loving homes for interesting and/or rare books, mainly non-fiction and reference, plus elderly books of any kind.

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John's Books
United Kingdom

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