Service Management: Operations, Strategy, Information Technology, 9th

Fitzsimmons, James, and Fitzsimmons, Mona, and Bordoloi, Sanjeev

ISBN 10: 1260092429 / ISBN 13: 9781260092424

Published by McGraw-Hill Education, OH, 2018

About this Item

***INTERNATIONAL EDITION*** Read carefully before purchase: This book is the international edition in mint condition with the different ISBN and book cover design, the major content is printed in full English as same as the original North American edition. The book printed in black and white, generally send in twenty-four hours after the order confirmed. All shipments contain tracking numbers. Great professional textbook selling experience and expedite shipping service. 546 p. Audience: College/higher education. Seller Inventory # K010DB0001392

Bibliographic Details

Title: Service Management: Operations, Strategy, ...

Publisher: McGraw-Hill Education, OH

Publication Date: 2018

Binding: Trade paperback

Condition: New in new dust jacket.

Edition: 9th edition. INTERNATIONAL EDITION

About this title

Synopsis:

ISBN: 9781260092424 is an International Student Edition of Service Management: Operations, Strategy, Information Technology 9th edition by Sanjeev K. Bordoloi, James A Fitzsimmons and Mona J Fitzsimmons This ISBN 9781260092424 is Textbook only. It will not come with online access code. Online Access code (if required by your instructor ) sold separately at ISBN 9781260167092 The content of of this title on all formats are the same. The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.