Service Management: Operations, Strategy, and Information Technology

James A. Fitzsimmons

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ISBN 10: 0072823739 ISBN 13: 9780072823738

Published by Irwin Professional Pub (edition 4th), 2004

Used Hardcover

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About this Item

It's a preowned item in good condition and includes all the pages. It may have some general signs of wear and tear, such as markings, highlighting, slight damage to the cover, minimal wear to the binding, etc., but they will not affect the overall reading experience. Seller Inventory # 0072823739-11-1

3.84 out of 5 stars

73 ratings by Goodreads

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Synopsis:

Designed for courses in service management, service operations management, or operations management. This book looks at services and the economy, the service concept and competitive strategy, and managing service operations.

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Bibliographic Details

Title: Service Management: Operations, Strategy, ...
Publisher: Irwin Professional Pub (edition 4th)
Publication Date: 2004
Binding: Hardcover
Condition: Good
Edition: 4th.