Service Management: Operations, Strategy, Information Technology (Custom Edition for Baruch College)
James A. Fitzsimmons; Mona J. Fitzsimmons; Sanjeev Bordoloi
ISBN 10: 1259173089 ISBN 13: 9781259173080
Published by McGraw-Hill/Irwin, 2014
Used
Soft cover
From
ZBK Books, Carlstadt, NJ, U.S.A.
Seller rating 5 out of 5 stars
AbeBooks Seller since March 10, 2023
This specific item is no longer available.
About this Item
Description:
Used book in good and clean conditions. Pages and cover are intact. Limited notes marks and highlighting may be present. May show signs of normal shelf wear and bends on edges. Item may be missing CDs or access codes. May include library marks. Fast Shipping. Seller Inventory # ZWM.EPTW
Synopsis:
The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
"About this title" may belong to another edition of this title.
Bibliographic Details
Title: Service Management: Operations, Strategy, ...
Publisher: McGraw-Hill/Irwin
Publication Date: 2014
Binding: Soft cover
Condition: good
Top Search Results from the AbeBooks Marketplace
Stock Image
Service Management: Operations, Strategy, Information Technology (Custom Edition for Baruch College)
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Item in good condition and has highlighting/writing on text. Used texts may not contain supplemental items such as CDs, info-trac etc. Seller Inventory # 00062800366
Seller Image
Service Management: Operations, Strategy, Information Technology (Custom Edition for Baruch College)
Seller: tLighthouse Books, Onekama, MI, U.S.A.
Seller rating 5 out of 5 stars
Condition: acceptable. Reading copy. May have signs of wear and previous use scuffs, library copy, highlighting, writing, and underlining . Dust jacket may be missing. 100% GUARANTEE! Shipped with delivery confirmation. If you're not satisfied with purchase please return item for full refund. Seller Inventory # 58BW530002HX_ns