Service Management Principles for Hospitality & Tourism in the Age of Digital Technology (Paperback)

Jay Kandampully

ISBN 10: 1915097703 / ISBN 13: 9781915097705

Published by Goodfellow Publishers Limited, Oxford, 2024

About this Item

Paperback. Guides managers to see hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs. Demonstrates how service organizations can capitalize on, or are impacted by, technological and social changes such as the sharing economy, social media, mobile technologies and more. Guides managers to see hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs. Demonstrates how service organizations can capitalize on, or are impacted by, technological and social changes such as the sharing economy, social media, mobile technologies and more. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Seller Inventory # 9781915097705

Bibliographic Details

• Title: Service Management Principles for Hospitality & Tourism in the Age of Digital Technology (Paperback)
• Publisher: Goodfellow Publishers Limited, Oxford
• Publication Date: 2024
• Language: English
• ISBN 10: 1915097703
• ISBN 13: 9781915097705
• Binding: Paperback
• Edition: 4th Edition
• Condition: new

About this title

Synopsis

Guides managers to see hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs. Demonstrates how service organizations can capitalize on, or are impacted by, technological and social changes such as the sharing economy, social media, mobile technologies and more.