Paperback. Guides managers to see hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs. Demonstrates how service organizations can capitalize on, or are impacted by, technological and social changes such as the sharing economy, social media, mobile technologies and more. Guides managers to see hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs. Demonstrates how service organizations can capitalize on, or are impacted by, technological and social changes such as the sharing economy, social media, mobile technologies and more. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.

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Bibliographic Details

Title: Service Management Principles for Hospitality & Tourism in the Age of Digital Technology (Paperback)
Publisher: Goodfellow Publishers Limited, Oxford
Publication Date: 2024
Language: English
ISBN 10: 1915097703
ISBN 13: 9781915097705
Binding: Paperback
Edition: 4th Edition
Condition: new

About this title

Synopsis

Guides managers to see hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers�€™ needs. Demonstrates how service organizations can capitalize on, or are impacted by, technological and social changes such as the sharing economy, social media, mobile technologies and more.

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