Service Management Process Maps (It Management Topics)

Compiled by a team of CA practitioners including Nancy Hinich, John Kampman, Robert Sterbens, Peter Waterhouse, and Gary West, this volume offers visual workflow diagrams covering the core disciplines of IT service management. The maps illustrate processes aligned with ITIL frameworks, addressing areas such as incident handling, change control, configuration management, and service level agreements. Issued by Van Haren Publishing as part of its IT management series, the work serves as a reference for practitioners implementing or refining service management practices within their organizations.