Title: IT Service Management based on ITIL V3: A Pocket Guide (Japanese Edition) (ITSM Library)
Publisher: Van Haren Publishing
Publication Date: 2009
Language: Japanese
ISBN 10: 9087531052
ISBN 13: 9789087531058
Binding: Paperback
Condition: Good

About this title

Synopsis

This Pocket Guide is a concise summary of ITIL V 3. A quick, portable reference tool to this leading standard within the Service Management community. In addition to the Lifecycle approach there is an additional benefit for readers in the identification of individual processes in the second half of the book. Ideal for IT Service Managers, IT Managers, Helpdesk employees, students, Higher education, IT trainers, ITIL trainers, and IT consultants. (Also available in English, French, German, Spanish, Italian, and Dutch)

"About this title" may belong to another edition of this title.

Store Description

Visit Seller's Storefront

Seller's business information

POQUETTE'S BOOKS
MI, U.S.A.

Sale & Shipping Terms

Terms of Sale

We guarantee the condition of every book as it's described on the Abebooks web sites. If you're dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn't arrived, you're eligible for a refund within 30 days of the estimated delivery date. If you�ve changed your mind about a book that you�ve ordered, please use the [Ask bookseller a question] link to contact us and we'll respond within 2 business days.

Shipping Terms

Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	5 to 14 business days	3 to 6 business days
First item	US$ 6.24	US$ 14.00

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.