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Bibliographic Details

Title: IT Service Management based on ITIL V3 - A Pocket Guide (ITSM Library Pocket Books)
Publisher: Van Haren Publishing
Publication Date: 2007
Language: English
ISBN 10: 9087531028
ISBN 13: 9789087531027
Binding: Soft cover
Condition: good

About this title

Synopsis

This Pocket Guide is a concise summary of ITIL(R) V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement

Review

'This book provides a very readable and different perspective on ITIL V3, and is ideal for people who want more than an overview but less than the full detail' --Kevin Holland, Programme Head, NHS Connecting for Health,UK

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