The Service Manager's Leadership Handbook, Volume I: Leading People, Managing Performance, and Building a High-Performing Service Department

The Service Manager stands where people, customers, workflow, financial performance, and dealership reputation meet.

In Volume I of The Service Manager's Leadership Handbook, Larry Morrison provides a practical leadership system for turning expectations into daily behaviour—and daily behaviour into measurable results.

This volume shows Service Managers how to:

• establish clear standards and accountability;
• build a disciplined daily and weekly leadership rhythm;
• align staffing, skill mix, capacity, and appointment demand;
• improve productivity, efficiency, labour sales, and gross profit;
• control open repair orders and work in process; and
• replace constant reaction with visible, repeatable management.

Built from decades of fixed operations leadership, this is a working handbook for managers who want stronger people, more reliable processes, and measurable department performance.