Service Marketing: Quality and Financial Impact with Software This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .

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Bibliographic Details

Title: Service Marketing: Quality and Financial Impact with Software
Publisher: Prentice Hall
Publication Date: 1997
Language: English
ISBN 10: 0673991458
ISBN 13: 9780673991454
Binding: Hardcover
Condition: Very Good

About this title

Synopsis

Brings customer satisfaction and service quality to the forefront as central concepts that are vital to any organization's success, through a multifunctional perspective. Written to provide professors the greatest flexibility in preparing their courses. Instructors will appreciate the comprehensive Instructor's Manual that includes detailed teaching notes for all of the cases.

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WRAP Ltd
Unit 4,, 119 Loverock Road, Reading, RG30 1DZ, United Kingdom

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