Service Operations Management

Prof Robert Johnston, Graham Clark

ISBN 10: 0273639226 / ISBN 13: 9780273639220

Published by Financial Times/ Prentice Hall 06/12/2000, 2000

About this Item

This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .

Seller Inventory # 7719-9780273639220

Bibliographic Details

• Title: Service Operations Management
• Publisher: Financial Times/ Prentice Hall 06/12/2000
• Publication Date: 2000
• Language: English
• ISBN 10: 0273639226
• ISBN 13: 9780273639220
• Binding: Soft cover
• Condition: Very Good

About this title

Synopsis

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

From the Back Cover

Limp Blurb
Johnston: Service Operations Management
Approved version

This major new text provides a refreshingly new, comprehensive and balanced introduction to Service Operations Management. Building on the basic principles of operations management, the book examines the operations decisions that managers may face in managing their resources and delivering services to their customers. Although the emphasis is on operations, the text also recognizes the impact of other management functions on service delivery. Indeed, the key issue of service delivery is the prime focus of the book. Requiring only basic knowledge of operations mangement theory, the book is easy-to-read and accessible to undergraduates as well as practising managers. As such, `Service Operations Management' will be an invaluable guide to students and managers confronting operational issues in service management.

Key features:

* Provides a valuable operations management perspective on a large and growing, yet hitherto neglected area;
* Includes international examples from many types of organizations, such as: public sector, voluntary, mass transport services, professional services, retailers, internet services, tourism and hospitality to reflect the diversity of the service sector;
* Combines a practical approach with detailed theoretical underpinning to provide balanced coverage;
* Accessible - the contents are structured around 5 key tasks, thus breaking the subject into manageable chunks;
* Pedagogical features - each chapter provides: definitions of key terms and constructs; identifies key operations management issues; highlights a number of questions, ideas, frameworks, approaches and techniques showing how managers can improve their performance; real world illustrations; chapter summaries; case exercises; Further questions and reading;
* Instructors' Manual.

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Front cover

Spine

Back Cover

Full ISBN 0173-63922-6