Second edition, revised and expanded, to cover Service and MRO (maintenance, repair & operations) parts and materials to maintain equipment. Service parts are considered beyond spare parts. Logistics of supporting field service, independent service organizations (ISOs), third party logistics (3PLs), repair depots and reverse logistics are included. Unique attributes of service parts, performance goals, benchmarks, record systems, control techniques, provisioning, end o flife forecasting, planning, valuations, warehousing, marketing, asset recovery, business modeling, repairs, and outsourcing are among covered topics. Anyone involved with servicing durable equipment and product service should read this book.

About the Author

Joe Patton and Roy Steele are world-renowned consultants, authors, trainers, and practitioners in product service, logistics, and support systems. Between them they have over 75 years experience, have authored eight service texts with 14 editions and numerous language translations, plus over 200 published articles.

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