Service Quality Improvement in Healthcare | Case Study in Tikur Anbessa Hospital

Shewit Woldegebriel (u. a.)

ISBN 10: 3847316370 / ISBN 13: 9783847316374

Published by LAP LAMBERT Academic Publishing, 2011

About this Item

Service Quality Improvement in Healthcare | Case Study in Tikur Anbessa Hospital | Shewit Woldegebriel (u. a.) | Taschenbuch | 140 S. | Englisch | 2011 | LAP LAMBERT Academic Publishing | EAN 9783847316374 | Verantwortliche Person für die EU: OmniScriptum GmbH & Co. KG, Bahnhofstr. 28, 66111 Saarbrücken, info[at]akademikerverlag[dot]de | Anbieter: preigu.

Seller Inventory # 106676226

Bibliographic Details

• Title: Service Quality Improvement in Healthcare | Case Study in Tikur Anbessa Hospital
• Publisher: LAP LAMBERT Academic Publishing
• Publication Date: 2011
• Language: English
• ISBN 10: 3847316370
• ISBN 13: 9783847316374
• Binding: Taschenbuch
• Condition: Neu
• Dimensions: 220W x 150H x 9D millimeters 220 millimeters width by 150 millimeters height by 9 millimeters depth
• Weight: 227 grams
• Seller catalogs:
  • Bücher

About this title

Synopsis

Quality is a determinant factor for the long term success of firms. It is also important in service industries as it is highly related with customer satisfaction at each step in the process. Quality in healthcare thus needs much attention as it is a work of life perpetuation. In Ethiopian healthcare sector, there is a responsiveness problem. Due to this, it is common to hear customer complaints in hospitals and the complaints regarding the delay and service quality are aggravating. This book examines service quality of Tikur Anbessa Hospital under the light of quality concepts and proposes solutions which are helpful in minimizing the core problems.

About the Author

Shewit Woldegebriel was born in Ethiopia. She received B.Sc degree from Bahir Dar University in 2005 and M.Sc degree from Addis Ababa University in 2009 in Industrial Engineering.Now,she is a PhD student at Addis Ababa University in the same stream and Lecturer at Bahir Dar University.