Service Science, Management and Engineering : Education for the 21st Century

Hefley, Bill (EDT); Murphy, Wendy (EDT)

ISBN 10: 0387765778 / ISBN 13: 9780387765778

Published by Springer, 2008

About this Item

Unread book in perfect condition.

Seller Inventory # 5498702

Bibliographic Details

• Title: Service Science, Management and Engineering : Education for the 21st Century
• Publisher: Springer
• Publication Date: 2008
• Language: English
• ISBN 10: 0387765778
• ISBN 13: 9780387765778
• Binding: Hardcover
• Condition: As New

About this title

Synopsis

Increasingly, academic and industrial leaders are recognizing that college graduates need new skills to address business and technical issues in a service business environment. Because services depend critically on people working together and with technology to provide value for others, these new skills include the ability to integrate across traditional disciplinary areas to obtain globally effective solutions. Service Science, Management and Engineering (SSME) is one such approach to properly focusing education and research on services, and to preparing tomorrow’s graduates to work in an expanding services economy.

Papers in this volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering ― Education for the 21st Century. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering.

From the Back Cover

Increasingly, academic and industrial leaders are recognizing that college graduates need new skills to address business and technical issues in a service business environment. Because services depend critically on people working together and with technology to provide value for others, these new skills include the ability to integrate across traditional disciplinary areas to obtain globally effective solutions. Service Science, Management and Engineering (SSME) is one such approach to properly focusing education and research on services, and to preparing tomorrow’s graduates to work in an expanding services economy.

Papers in this volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering ― Education for the 21^st Century, designed to discuss the current status and foster the development and advancement of SSME. Contributions explore the ways SSME has been introduced into curricula, services research that is underway or is planned, and recommended actions for academia and governments to establish SSME as its own discipline. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering.

Advanced level computer science researchers and management professionals will benefit from the unique insight into the evolving field of SSME provided by this volume, and will derive an understanding of education needs and program offerings in SSME.