For many small and growing businesses, first-rate customer service can often be the key factor between success and failure. Service, Service, Service shows small businesses like yours how to develop winning service programs that keep the customers coming back and leave the competition in the dust.

Customer service at its best

Service, Service, Service was written with your needs and the needs of your business in mind. Albrecht covers essential customer service topics to give you an edge, including:

How to create and embrace a customer service mission statement
Training employees the right way-"smile-training" doesn't cut it anymore
Identifying customer service problems-is it your employees, the managers, or the program?
Empowering your employees-you have to give a little to get a little
...Plus so much more!

Packed with real-life success stories, ten critical success factors, and plans for a service recovery program, Service, Service, Service can be every business's secret weapon. Written for the small business person on the go, this book is clear, concise, and easy-to-read. Let Service, Service, Service give you a helping hand today!

About the Author

Steve Albrecht has owned or operated several small businesses and is managing director of Albrecht Training and Development, a training and consulting firm that offers seminars in added-value negotiation, workplace violence prevention, business writing, and service management. He has written a number of businesses books, including The Creative Corporation and The Timeless Leader.

"About this title" may belong to another edition of this title.

Store Description

ThriftBooks is a fully independent seller of used books, having sold more than 160 million used and new books since we started in 2003. Each quality used book is sorted, graded, shelved and shipped by hand by our team of dedicated employees in our seven warehouses across the US. We have the best selection of books, in the right condition and format, at everyday low prices. We also have a dedicated, US-based Customer Service team, ranked in the top three by Newsweek for Best Customer Service in 2018 and 2019, so you can shop with confidence. We support and invest in our employees, appreciate and value our customers, and truly believe in the power of the written word to educate, energize, and engage readers of all ages and interests.

Visit Seller's Storefront

Seller's business information

Thrift Books Global LLC
18300 Cascade Ave S, Seattle, WA, 98188, U.S.A.

Sale & Shipping Terms

Terms of Sale

We guarantee each book that we send you. If you have any problems, please contact
our dedicated customer service department. They will do everything possible to
ensure you are happy with your order.

Shipping Terms

All domestic Standard shipments are distributed from our warehouses by OSM, then handed off to the USPS for final delivery.

2-Day Shipping is delivered by FedEx, which does not deliver to PO boxes.

International shipments are tendered to the local postal service in the destination country for final delivery – We do not use courier services for international deliveries.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	4 to 8 business days	4 to 8 business days
First item	US$ 0.00	US$ 0.00

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.