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Bibliographic Details

Title: Service Strategy basierend auf ITIL V3 (German Version)
Publisher: Haren Van Publishing
Language: German
ISBN 10: 9087531443
ISBN 13: 9789087531447
Binding: Soft cover
Condition: good

About this title

Synopsis

Service Strategy delivers guidance with designing, developing and implementing service management as a strategic resource. The Service Strategy is critical in the context of the processes along the Itil Service Lifecycle in the Service Design, Service Transition, Service Operation, and Csi phases. A clear Service Strategy helps to ensure that an organization is equipped to manage costs and risks within the service portfolios. This management guide offers a number of guidelines that will help in setting customer- and market-oriented goals and expectations.

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