The Service Systems Toolbox
Language: English
Published by PICSIE Books, GB, 2011
- Softcover
- New
Seller: Rarewaves USA, HEBRON, KY, U.S.A.Rarewaves USA
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- Title
- The Service Systems Toolbox
- Author
- John Bicheno
- Publisher
- PICSIE Books, GB
- Publication year
- 2011
- Condition
- New
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0956830706
- ISBN 13
- 9780956830708
- Item weight
- 612 grams
A book on lean service and office improvement, this is an update of The Lean toolbox for Service Systems but incorporates Lean Thinking, Systems Thinking and Design Thinking. It contains sections on philosophy and description of the most practical tools.A strong features is the contingency approach - different approaches for different service and administration situations. The earlier edition enjoyed strong sales in the UK and USA.
"Synopsis" may belong to another edition of this title.
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