ServiceNow IT Operations Management
Language: English
Published by Packt Publishing, 2017
- Softcover
- Used
Seller: Goodwill of Silicon Valley, SAN JOSE, CA, U.S.A.Goodwill of Silicon Valley
AbeBooks seller since June 28, 2024
Condition: Used - Very good
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- Title
- ServiceNow IT Operations Management
- Author
- Ajaykumar Guggilla
- Publisher
- Packt Publishing
- Publication year
- 2017
- Condition
- very_good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1785889087
- ISBN 13
- 9781785889080
Align your business requirements with IT by implementing ServiceNow IT Operations with ease.
About This Book
- Written to the latest specification, it will cover basic to advanced concepts and architecture.
- Take a service-centric approach to operations management and consolidate all your resource data into a single system IT record.
- Beat the key challenge of managing multiple business operations (even running globally) over a complex IT infrastructure and see immediate results.
Who This Book Is For
The book is aimed at System administrators, IT operations and IT managers who plan to implement ServiceNow IT Operations Management for their organization. They have no knowledge of ServiceNow ITOM.
What You Will Learn
- Step by step guide in setting up each features with in ServiceNow ITOM
- Install and configure the required application or plugin
- Integrate with other provider services as deemed appropriate
- Explore Orchestration capabilities and how to analyze the data
- Learn about the ServiceNow graphical interface
- Integrate with other applications within ServiceNow
- Aims to cover the fundamentals concepts to advanced concepts
- Best practices and advanced features
In Detail
ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service-level visibility and automation.
This book will be a
"Synopsis" may belong to another edition of this title.
About the Author
Ajaykumar Guggilla
Ajaykumar Guggilla is the holder of a masters in computer applications and is certified in Project Management Professional (PMP), information technology, and Infrastructure Library (ITIL) Expert, Microsoft Certified Professional, PRINCE2, and ServiceNow administrator. Ajay has 19 years of experience in the IT industry. Ajay started his career as a hardcore programmer and evolved to take on many positions at reputable organizations, including Cognizant, PwC, and Sathyam. Ajay has diversified his experience to include IT service delivery, IT infrastructure, enterprise systems, improving quality and maturity, CRM solutions, adopting service management solutions, SAP support, data center migrations, IT Service Management (ITSM)/ITIL, and ServiceNow solutions. His experience from previous job roles extends to program manager, IT architect, process owner, process lead, director, project manager, engagement manager, process manager, reporting champion, and global production. Ajay has worked with fortune customers in oil and gas, chemicals, automobiles and parts, healthcare, retail, media, travel and leisure, insurance, telecommunications, banks, media and entertainment, insurance, financial services, technology, and intergovernmental organizations. His knowledge has helped many organizations, including defining the strategy, streamlining the service management process, optimizing the cost, adhering to compliances, increasing the customer satisfaction, process maturity, technology adoption, infrastructure transformation and consolidation, and much more. Ajay started working with ServiceNow five years back. He has worked on different engagements in helping organizations select their service management tool, has managed ServiceNow programs, has solutioned, architected, and handled end-to-end implementations, and performed process automation and version
"About the title" may belong to another edition of this title.
Goodwill of Silicon Valley
SAN JOSE, CA, U.S.A.
AbeBooks seller since June 28, 2024
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Goodwill of Silicon Valley’s mission is to support our employees, our customers, and people with challenging barriers to employment; to raise their standard of living and improve their lives through our services and social enterprise. Founded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We do this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help people overcome barriers to employment, build sustainable livelihoods, and transform their lives and communities.…
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