Services Management: An Integrated Approach

Van Looy, Mr Bart and Van Dierdonck, Roland and Gemmel, Paul

ISBN 10: 027367353X / ISBN 13: 9780273673538

Published by Financial Times/ Prentice Hall, 2003

About this Item

Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover.

Seller Inventory # CHL2336738

Bibliographic Details

• Title: Services Management: An Integrated Approach
• Publisher: Financial Times/ Prentice Hall
• Publication Date: 2003
• Language: English
• ISBN 10: 027367353X
• ISBN 13: 9780273673538
• Binding: Paperback
• Edition: 2nd Edition
• Condition: Used; Good

About this title

Synopsis

Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management. This second edition provides a comprehensive insight into the service management industry and it's importance in today's economies. The book is based on three central strands of services management: customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy. Based on a series of research workshops with academics and practitioners at the Service Management Centre, De Vlerick School of Management, University of Ghent, the authors have produced in-depth case studies and survey research to help students to develop a thorough understanding of the specific challenges and issues of service management today. Services Management second edition is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students.