Settling the Unsettling: Understanding and Resolving Conflict (First Edition)

Settling the Unsettling: Understanding and Resolving Conflict provides those in conflict and dispute resolution programs with foundational skills in this specialized area of human relations training.

The text introduces the different components of disputes, describes how to identify these factors, and how to use this knowledge to resolve difficult situations. It helps readers understand what conflict is, consider ways it can be handled, and make choices on how to deal with difficult situations in their own lives.

Special features of the text include "Knowledge Builders" and "Discussion Points" that help students express their perceptions of conflicts and evaluate disputes, as well as "Thought Motivators" that better explain concepts, connections between them, and how they relate to students' lives. These can be used in class or as assignments. Students will also be able to create a Personal Conflict Profile (a conflict resume).

Practical in its approach and written specifically for programs and courses in dispute and conflict resolution, Settling the Unsettling helps students and trainees understand the elements of conflict and learn to manage and assist others in resolving disputes peacefully.

Dave Wolffe was an educator with the New York City Department of Education for over 30 years, serving as a teacher and guidance counselor. For the past ten years, he has been an adjunct lecturer at John Jay College of Criminal Justice in New York City, where he teaches a course in dispute resolution. Mr. Wolffe holds a Masters Degree in education from Queens College. He developed a violence prevention program for high school students entitled The Anger Management Power (A.M.P.) Program, which has been used in seminars and served as the basis for his book Peace: The Other Side of Anger. Dave is also a certified mediator.