Six Sigma Best Practices: A Guide to Business Process Excellence for Diverse Industries

Achieve Business Excellence with Proven Six Sigma Strategies

Continuous improvement through Six Sigma methods leads to greater market share and profits. Six Sigma Best Practices is a comprehensive guide for applying Six Sigma to diverse industries and functional areas, maximizing its benefits for strategic and operational excellence.

This book provides techniques and flow diagrams for integrating Six Sigma into business development and management. Learn to execute strategic plans and track progress using statistical methodologies, with examples and exercises supported by Minitab 14. Discover how to apply Six Sigma to manufacturing, service, administrative, and transactional processes. This is an ideal resource for executives, managers, engineers, consultants, and students seeking to master Six Sigma and drive organizational success.

Dhirendra Kumar has over thirty-five years of technical, management, teaching, and research experience with major U.S. corporations and universities. He has a Ph.D. in Industrial Engineering with a minor in Reliability Engineering and has been an adjunct professor at the University of New Haven since 1989. He started his career in the heavy equipment industry with John Deere, working on the reengineering and expansion program of Tractor Manufacturing Operation. In the mid-1980s, he reestablished his career in the aerospace industry with Pratt and Whitney, working on the total reengineering of the manufacturing facility from World War II to 21st century technology to introduce the production of new jet engines. He joined Pitney Bowes, Inc. in 1994 where he led the business optimization and development programs, providing modeling, hardware and software solutions, as well as coached and led continuous improvement (Kaizen, Lean and Six Sigma) programs.