Six Sigma Beyond the Factory Floor: Deployment Strategies for Financial Services Healthcare and the Rest of the Real Economy

Nonmanufacturing organizations are rapidly discovering Six Sigma's immense potential to reduce costs, improve performance, grow revenue, strengthen focus, and empower people. To achieve these results in your organization, start right here.

Ronald D. Snee and Roger W. Hoerl cover every level of Six Sigma implementation in nonmanufacturing environments: deployment planning and strategy, project execution, methods, statistical tools, and more. Throughout, they illuminate key concepts with case studies from a wide range of businesses and functions. Drawing on their unsurpassed consulting experience, they systematically identify hurdles to success—and best practices for overcoming them.

Whatever your Six Sigma goals, this book will help you achieve them faster—with less pain, cost, or risk.

• Using a proven Six Sigma deployment roadmap for nonmanufacturing organizations
• Planning strategies, execution tactics, customized methods and tools
• Leveraging the immense value of Six Sigma in your environment
• Realistically assessing the benefits of Six Sigma in nonmanufacturing organizations
• Driving ongoing success: lessons from real-world case studies
• Best practices for driving project-by-project improvement
• Aligning the entire organization behind Six Sigma
• From leadership commitment to team building—and beyond

Six Sigma Beyond the Factory Floor About the Authors

Dr. Ronald D. Snee is principal in Tunnell Consulting's Performance Excellence Practice, which offers Six Sigma consulting, training, facilitation, and implementation, in addition to other process improvement approaches. Dr. Snee is a winner of the American Society for Quality's highest honor, the Shewhart Medal, and has served as a member of the Malcolm Baldrige National Quality Award Criteria Team. He designed DuPont's first company-wide continuous improvement curriculum.

Dr. Roger W. Hoerl is a long-time leader in GE's renowned Six Sigma initiative. As manager of GE's Applied Statistics Lab, he partners on R&D with GE businesses ranging from NBC and GE Capital to GE Aircraft Engines. He has implemented Six Sigma in a wide range of GE processes, ranging from corporate audit to delinquent credit card tracking. He recently won the American Society of Quality's 2002 Brumbaugh Award.

Snee and Hoerl are coauthors of Leading Six Sigma (Financial Times-Prentice Hall, 2003), the best-selling executive's guide to Six Sigma. They also cowrote Statistical Thinking: Improving Business Performance (Duxbury Thomson Learning, 2002), an innovative guide to the strategic use of data and statistics in solving business problems.

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