The Silver Quality Award (Paperback)

Paperback. Earning the AHCA/NCAL National Quality Award at the Silver - Achievement in Quality - level is one of senior care's most meaningfulmilestones: documented evidence that your organization has moved beyond compliance toward a genuine culture of quality. This book is thecoaching guide you wish you'd had on day one.Drawing on years of hands-on consulting with skilled nursing facilities, assisted living communities, and ID/DD providers preparingSilver applications, Ralph Peterson walks you through every section of the criteria - leadership, strategy, customers, measurement, workforce, operations, and results - with practical examples, real-world pitfalls, and the same coaching he provides to his clients.Whether you're stepping up from a Bronze-level award, leading your first Silver application, or returning after a previous attempt, this is yourcomplete preparation guide - from gap analysis through application narrative. The complete coaching guide to the AHCA/NCAL Silver Quality Award - every section of the criteria, with worked examples and the pitfalls examiners flag most. From Bronze recipient to Silver winner. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…