The Silver Quality Award

Earning the AHCA/NCAL National Quality Award at the Silver - Achievement in Quality - level is one of senior care's most meaningful

milestones: documented evidence that your organization has moved beyond compliance toward a genuine culture of quality. This book is the

coaching guide you wish you'd had on day one.

Drawing on years of hands-on consulting with skilled nursing facilities, assisted living communities, and ID/DD providers preparing

Silver applications, Ralph Peterson walks you through every section of the criteria - leadership, strategy, customers, measurement, workforce,

operations, and results - with practical examples, real-world pitfalls, and the same coaching he provides to his clients.

Whether you're stepping up from a Bronze-level award, leading your first Silver application, or returning after a previous attempt, this is your

complete preparation guide - from gap analysis through application narrative.

RALPH PETERSON is a quality award coach and consultant who has guided senior care organizations through every level of the AHCA/NCALNational Quality Award program. A longtime examiner and trainer in the Baldrige-based methodology that underpins the award, he workswith providers nation-wide to translate the criteria into practical, sustainable operating systems.