Small Change Big Returns: 2nd Edition: Change in the Shadow of a Pandemic

This is the second edition of Small Change Big Returns, which has been rewritten with new chapters and a foreword to reflect the enormity of the change brought about by the Covid pandemic. It is a non-fiction business book which addresses the destructive nature of big change programmes and calls for a greater focus on small change. Its hypothesis is that small change can actually deliver far-more effective results over time, without the resulting disturbance that accompanies bigger change programmes. A series of entertaining and insightful chapters highlights the dangers of badly considered and poorly executed change, and offers an alternative approach. With anecdotes, models and practical solutions it presents a way of reclaiming the positive aspects of change whilst managing its most debilitating elements.