Topics covered in this guide include how to interview effectively, how to implement change in the workplace, how to control stress, how to find creative solutions to problems, how to create customer satisfaction, how to manage effective meetings and how to create visually enticing presentations. Series: pfeiffer. Num Pages: 344 pages, black & white illustrations. BIC Classification: KJM. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 231 x 154 x 24. Weight in Grams: 547. . 2000. 1st Edition. Paperback. . . . . Books ship from the US and Ireland.

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Bibliographic Details

Title: The Smart Manager s F.A.Q. Guide: A Survival Handbook for Today s Workplace
Publisher: John Wiley & Sons Inc
Publication Date: 2000
Language: English
ISBN 10: 078795344X
ISBN 13: 9780787953447
Binding: Soft cover
Condition: New

About this title

Synopsis

Get immediate answers to your toughest workplace questions!

In our information-flooded workplace, smart managers, supervisors, administrators, and executives need to get the right answers to their questions--in a hurry! The Smart Manager's F.A.Q. Guide is a handy reference that draws on a wealth of information from workshops, training sessions, and consulting interventions that have a proven track record.

You'll get practical solutions to your toughest workplace questions such as:
* How can I guarantee customer satisfaction?
* What questions should I ask in an interview?
* How do I deal with an angry employee?
* What can I do to overcome resistance to change?
* How can I get people to listen to me?
* What are the best ways to praise or reprimand employees?
* How can I produce an effective presentation?

The Smart Manager's F.A.Q. Guide is specially designed to save you time and money. Don't wait for instructor-led training to answer your questions-just turn to this comprehensive, easy-to-follow guide. More than mere questions and answers, this book offers you concrete models that can be used in almost any management situation.

"An excellent reference tool with a 'how to' approach to dealing with day-to-day management issues."
--Rudolf Beilfuss, chief executive, Polaris International, an International Association of Accounting Firms

About the Author

REX P. GATTO is founder and president of Gatto Training Associates. A sought after speaker at national conferences, he is the author of several books including Controlling Stress in the Workplace (Pfeiffer).

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