The Smart Manager's F.A.Q. Guide: A Survival Handbook for Today's Workplace

Gatto Ph.D., Rex P.

ISBN 10: 078795344X / ISBN 13: 9780787953447

Published by Pfeiffer, 2000

About this Item

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Bibliographic Details

• Title: The Smart Manager's F.A.Q. Guide: A Survival Handbook for Today's Workplace
• Publisher: Pfeiffer
• Publication Date: 2000
• Language: English
• ISBN 10: 078795344X
• ISBN 13: 9780787953447
• Binding: paperback
• Condition: Very Good

About this title

Synopsis

Get immediate answers to your toughest workplace questions!

In our information-flooded workplace, smart managers, supervisors, administrators, and executives need to get the right answers to their questions--in a hurry! The Smart Manager's F.A.Q. Guide is a handy reference that draws on a wealth of information from workshops, training sessions, and consulting interventions that have a proven track record.

You'll get practical solutions to your toughest workplace questions such as:
* How can I guarantee customer satisfaction?
* What questions should I ask in an interview?
* How do I deal with an angry employee?
* What can I do to overcome resistance to change?
* How can I get people to listen to me?
* What are the best ways to praise or reprimand employees?
* How can I produce an effective presentation?

The Smart Manager's F.A.Q. Guide is specially designed to save you time and money. Don't wait for instructor-led training to answer your questions-just turn to this comprehensive, easy-to-follow guide. More than mere questions and answers, this book offers you concrete models that can be used in almost any management situation.

"An excellent reference tool with a 'how to' approach to dealing with day-to-day management issues."
--Rudolf Beilfuss, chief executive, Polaris International, an International Association of Accounting Firms

About the Author

REX P. GATTO is founder and president of Gatto Training Associates. A sought after speaker at national conferences, he is the author of several books including Controlling Stress in the Workplace (Pfeiffer).