Social BPM : Work, Planning and Collaboration Under the Impact of Social Technology

Business Process Management and Workflow are, by their very nature, social activities. The collaboration and communication patterns that are now increasingly referred to as “social computing” were also fundamental to the BPM and workflow models of the early 1990s.

Yet it has been the recent explosion of social computing and accompanying success of social production, from Linux to Wikipedia, and Facebook to Twitter, which have had the most dramatic impact on collaboration in business environments.

Today we see the transformation of both the look and feel of BPM technologies along the lines of social media, as well as the increasing adoption of social tools and techniques democratizing process development and design. It is along these two trend lines; the evolution of system interfaces and the increased engagement of stakeholders in process improvement, that Social BPM has taken shape.

Table of Contents

The Quantum Organization: How Social Technology will Displace the Newto-nian view
The Role of Trust and Reputation in Social BPM
Change Management Processes
How to Link BPM Governance and Social Collaboration through an Adaptive Paradigm
Leveraging Social BPM for Enterprise Transformation
BPM, Social Technology, Collaboration and the Workplace of the Future
A Model-Driven Approach to Social BPM Applications
How Social Technologies Enhance the BPM Experience for all Partici-pants
Voice of the Network Through Social BPM
Evidence-Based Service; Listening to Customers to Improve Customer-Service Processes
Taking Channel and Distribution Management Social and Contextual
Social Technology Makes the World a Better Place: Pro Bono BPM
Dynamic Clinical Pathways Adaptive Case Management for Medical Profes-sionals
A Case Study of BPM in a Kaizen Environment
Next Generation Social Media: Alignment of Business Processes & Social In-telligence
Next Generation BPM Suites: Social and Collaborative
Directories and Appendices include Glossary of Social BPM Terms

Palmer is a principal and chief analyst at Delphi Group. A frequent lecturer and commentator on the X-economy and the business of technology, he regularly counsels many of the industry's leading software vendors and online service providers worldwide.