Social Capital in the Asia Pacific: Examples from the Services Industry

Social capital is broadly conceptualised as consisting of resources and network ties embedded in the social structures and relationships that facilitate beneficial outcomes for the actors within those structures. Despite the number of research studies on social capital, there have been fewer attempts to examine social capital in the context of service-oriented firms, particularly in the Asia Pacific. This is surprising as the service industry plays an important role in the global services trade transactions and business activities. Social capital enables and maintains social relations for business transformation for service-oriented firms. Indeed, it would be unimaginable for any economic activity, particularly in service-oriented firms, to occur without social capital.

This examination of social capital in the Asia Pacific region provides the context for recognising the cultural, social and economic opportunities and challenges of several Asia Pacific countries that can potentially enrich our knowledge and understanding of the region. Contributions are drawn from cases based in Thailand, Indonesia, South Korea, China and Australia, for relevant application in the areas of social capital and service-oriented firms in the Asia Pacific.

This book was originally published as a special issue of the Asia Pacific Business Review.

Yuliani Suseno is with the School of Business and Law at Edith Cowan University, Joondalup, Australia. Her research interests are in the areas of social capital, international HRM, knowledge management and innovation.

Chris Rowley has affiliations with Kellogg College at the University of Oxford, UK; Cass Business School at the City University of London, UK; Griffith University, Nathan, Australia; and the Institute of Asia and Pacific Studies at Nottingham University, UK.