Social Media Management: Technologies and Strategies for Creating Business Value (Springer Texts in Business and Economics)

Van Looy, Amy

ISBN 10: 3319219898 / ISBN 13: 9783319219899

Published by Springer, 2015

About this Item

Like New.

Seller Inventory # ERICA79733192198986

Bibliographic Details

• Title: Social Media Management: Technologies and Strategies for Creating Business Value (Springer Texts in Business and Economics)
• Publisher: Springer
• Publication Date: 2015
• Language: English
• ISBN 10: 3319219898
• ISBN 13: 9783319219899
• Binding: Hardcover
• Condition: Like New
• Book Type: book

About this title

Synopsis

This undergraduate textbook adopts the perspective of organizations - not individuals - and clarifies the impact of social media on their different departments or disciplines, while also exploring how organizations use social media to create business value. To do so, the book pursues a uniquely multi-disciplinary approach, embracing IT, marketing, HR and many other fields. Readers will benefit from a comprehensive selection of current topics, including: tools, tactics and strategies for social media, internal and external communication, viral marketing campaigns, social CRM, employer branding, e-recruiting, search engine optimization, social mining, sentiment analysis, crowdfunding, and legal and ethical issues.

About the Author

Prof. Dr. Amy Van Looy holds a Ph.D. in applied economics. She is assistant professor at the Faculty of Economics and Business Administration and the School for Social Profit and Public Management of Ghent University (Belgium). Particularly, she is member of the Department of Business Informatics & Operations Management. She teaches, among others, courses on business process management and social media. Before entering academia, Amy worked as an IT consultant for large e-government projects.