MARK DENNE is a Partner with consultancy firm Accenture, specializing in IT Transformation. He previously managed Sun Microsystems' Java Center in New York City leading architects working with financial services, media, and retail clients. He was Sun's chief architect for Citibank's financial services portal, voted the world's best online banking portal by Forbes and Yahoo! As head of software R&D for Computer Automation Europe, he invented the SABRE business-oriented 4GL.

DR. JANE CLELAND-HUANG is Assistant Professor at DePaul University's School of Computer Science, Telecommunications, and Information Systems, and Associate Director of DePaul's Institute for Software Engineering. Her research interests include process models, requirements engineering, and traceability. She currently teaches graduate and undergraduate courses at DePaul, supervises an active research program, and has published several papers in leading research journals.

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Store Description

ThriftBooks is a fully independent seller of used books, having sold more than 160 million used and new books since we started in 2003. Each quality used book is sorted, graded, shelved and shipped by hand by our team of dedicated employees in our seven warehouses across the US. We have the best selection of books, in the right condition and format, at everyday low prices. We also have a dedicated, US-based Customer Service team, ranked in the top three by Newsweek for Best Customer Service in 2018 and 2019, so you can shop with confidence. We support and invest in our employees, appreciate and value our customers, and truly believe in the power of the written word to educate, energize, and engage readers of all ages and interests.

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Seller's business information

Thrift Books Global LLC
18300 Cascade Ave S, Seattle, WA, 98188, U.S.A.

Sale & Shipping Terms

Terms of Sale

We guarantee each book that we send you. If you have any problems, please contact
our dedicated customer service department. They will do everything possible to
ensure you are happy with your order.

Shipping Terms

All domestic Standard shipments are distributed from our warehouses by OSM, then handed off to the USPS for final delivery.

2-Day Shipping is delivered by FedEx, which does not deliver to PO boxes.

International shipments are tendered to the local postal service in the destination country for final delivery – We do not use courier services for international deliveries.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	4 to 8 business days	4 to 8 business days
First item	US$ 0.00	US$ 0.00

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.