Your Boss, for instance? How about appliance repair people, auto mechanics, lawyers, wine snobs, and doctors? Haven't you ever wished you knew just what to say to the banker reviewing your loan application?

At one time or another, we all have to interact with overbearing and even intimidating figures like these. Mark Ruskin's Speaking Up shows how to hold your ground with all of them-and countless others. From getting a raise to getting your VCR fixed, from explaining the problems behind a failed project to extracting a refund for a faulty piece of merchandise, and from buying time to buying a new car. Speaking Up shows how to make the world of words work for you, not against you. And the principles it lays down work against even that most formidable of adversaries: IRS auditor!

About the Author

Mark Ruskin is a New Jersey-based freelance writer. He has been speaking up for himself for quite some time.

"About this title" may belong to another edition of this title.

Store Description

ThriftBooks is a fully independent seller of used books, having sold more than 160 million used and new books since we started in 2003. Each quality used book is sorted, graded, shelved and shipped by hand by our team of dedicated employees in our seven warehouses across the US. We have the best selection of books, in the right condition and format, at everyday low prices. We also have a dedicated, US-based Customer Service team, ranked in the top three by Newsweek for Best Customer Service in 2018 and 2019, so you can shop with confidence. We support and invest in our employees, appreciate and value our customers, and truly believe in the power of the written word to educate, energize, and engage readers of all ages and interests.

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