Getting Started in Service Design: A How-To-Do-It Manual for Librarians

"A Workbook that supplements Library service design: a LITA guide by Joe J. Marquez and Annie Downey."

Joe J. Marquez holds an MLIS from the University of Washington iSchool and an MBA from Portland State University. He has presented and written on service design, UX tools, library space assessment, website usability, and marketing of the library. His current research interests include service design in the library environment and space usage assessment. He is the cofounder of the LUX Service Design consulting firm. He is the coauthor (with Annie Downey) of Library Service Design. He is an academic librarian in Portland, Oregon. In 2017, he was awarded the first Future of Librarian Fellowship from the ALA Center for the Future of Libraries.

Annie Downey holds a PhD in higher education and an MLS from the University of North Texas. She has written and presented on service design, critical librarianship, information literacy, K 20 library instruction, assessment, and academic library administration. Her other books include Critical Information Literacy: Foundations, Inspiration, and Ideas and Library Service Design (with Joe Marquez). She is an academic librarian in Portland, Oregon. In 2017, she was awarded the first Future of Librarian Fellowship from the ALA Center for the Future of Libraries.